HP Touchpad Not Working Windows 10/11

The HP touchpad, an essential component of many HP laptops, is designed to provide users with a smooth and intuitive navigation experience.

However, there may be instances when the touchpad ceases to function as intended, causing frustration for users who depend on it for daily tasks.

Identifying the cause of this problem is crucial to implement the appropriate solution and restoring the touchpad’s functionality.

In this article, we will explore common reasons why an hp touchpad not working properly in windows PC, as well as offer practical tips for troubleshooting and resolving the issue.

Causes Of HP Touchpad Not Working

There are several potential causes for an HP touchpad to malfunction, ranging from hardware issues and faulty drivers to incorrect settings and software conflicts such as:

1. Accidentally Touchpad Turn Off Or Disable

Another common cause for an HP touchpad to stop functioning is the inadvertent disabling of the device.

This can occur through the unintentional pressing of certain keyboard shortcuts, or by accidentally adjusting touchpad settings within the operating system.

It is essential to check whether the touchpad has been turned off or disabled before considering more complex troubleshooting steps. 

2. Hardware Issues

Hardware issues, such as a loose connection, a damaged touchpad, or a faulty component, can significantly impact the functionality of an HP touchpad.

Ensuring all connections are secure and the touchpad is free of visible damage may help identify the problem’s source. In cases where hardware damage is apparent or suspected.

3. Driver Issues

Outdated, missing, or corrupted touchpad drivers can significantly contribute to an HP touchpad’s reduced or lost functionality.

To address these issues, users should ensure that they are using the most recent driver version available for their devices.

Visiting the device manufacturer’s website, users can access a help section that guides on finding, downloading, and installing the necessary driver updates.

4. Software Issue

Another potential cause of touchpad dysfunction involves software issues. Conflicting applications, incorrect settings, and system bugs can all contribute to touchpad problems.

Users are advised to investigate their device’s settings and ensure that any software updates are installed to maintain optimal performance. 

5. Touchpad Setting

Proper touchpad settings are crucial in ensuring the device functions efficiently and effectively.

Users must verify that the touchpad settings are configured optimally to avoid any unnecessary disruptions during use.

By accessing the device’s system preferences, users can adjust the touchpad sensitivity, scrolling, and other advanced features to meet their individual need.

You can use online tools like touchpad accuracy test to ensure your trackpad is working properly.

6. Virus Or Malware

Another common cause of touchpad issues is the presence of viruses or malware on the device.

These malicious programs can infiltrate and compromise the system, affecting the touchpad’s functionality and overall performance.

Users need to have reliable antivirus software installed and regularly updated to protect their devices from potential threats.

9 Ways To Fix HP Touchpad Not Working Issue

In light of these potential causes, users must be familiar with methods to address and resolve touchpad issues on their HP devices.

In the following paragraphs, we will delve deeper into practical solutions aimed at fixing the HP touchpad not working issue.

1. Restart Laptop

One of the simplest yet effective ways to resolve touchpad issues is by restarting the laptop. A restart can help clear any temporary glitches or software conflicts that may be causing the problem.

Users should save their work, restart the device, and then check if the touchpad functions correctly.

In many cases, this simple action can restore functionality and resolve the issue without the need for additional steps.

2. Check For Hardware Issues Such As A Loose Connection Or A Damaged Touchpad

In some instances, hardware issues could be the root cause of the touchpad not working.

Users should examine their HP device for any signs of physical damage or loose connections, as these might disrupt the touchpad’s functionality.

If a loose connection is spotted, users can attempt to reattach the cables to their proper connections.

Meanwhile, if physical damage is present, the user may need professional assistance or replace the damaged touchpad component to restore functionality.

3. Update The Touchpad Driver

Another potential solution to touchpad issues is updating the touchpad driver. Outdated or incompatible drivers can cause the touchpad to malfunction or stop working entirely.

  • To update the driver, users can navigate to the device manager, locate the touchpad driver, and opt to update it to the latest version available. 
  • Upon successfully updating the driver, users should restart their HP laptops and test the touchpad to see if the issue has been resolved.

4. Run A Virus Scan

In some cases, touchpad issues might be caused by malware or viruses that have made their way into the system.

Performing a thorough virus scan using reliable antivirus software can help identify and remove any potential threats, which might be interfering with the touchpad’s performance.

It is crucial to keep antivirus software up-to-date to maintain optimal system protection.

After the virus scan is complete and any detected threats have been removed, users should restart their HP laptops and check if the touchpad functionality has been restored.

5. Disable And Re-enable The Touchpad

Sometimes, the quickest solution to touchpad issues is to disable and then re-enable the touchpad as a means to ‘reset‘ its functionality. To change touchpad settings,

  • Go to Settings and look for Devices.
  • Now select ‘Touchpad’.
  • Now, disable the touchpad and enable it back on.

6. Adjust Touchpad Settings In The Control Panel

Another approach to resolving touchpad issues involves adjusting the touchpad settings from within the Control Panel by following these steps-

  • Go to Start Menu.
  • Navigate to the Settings option.
  • Now, up to Windows 10, look for ‘Devices’ and in higher versions, look for ‘Bluetooth and Settings’.
  • Now select the touchpad and adjust the settings as per need.

7. Use An External Mouse Or Keyboard

If the touchpad continues to exhibit issues despite attempts at resolution, users can consider using an external mouse or keyboard as an alternative.

By connecting a USB mouse or a wireless one, they can bypass the touchpad and maintain cursor control while working on their HP laptop.

Similarly, an external keyboard can also be connected if the touchpad is causing typing interference.

8. Use Touch Screen Functionality

In cases where the HP laptop is equipped with touchscreen capabilities, users can leverage this feature to circumvent touchpad issues.

The touch screen offers an interactive experience that allows direct input and manipulation of the cursor by tapping or swiping on the screen.

This can be a viable alternative for users seeking an immediate solution, allowing them to continue their tasks seamlessly.

9. Contact HP Support For Further Assistance

If the touchpad issue persists despite trying the aforementioned solutions, it is advisable to contact HP support for further assistance.

Users can contact HP through their customer support phone number, How do I contact HP customer support in the United States? 800-474-6836.

Alternatively, emailing HP support at hpstore@customerservice is another method of communication and can be beneficial for users seeking detailed assistance.

By contacting HP support, users can receive personalized guidance and help to resolve their touchpad issues promptly.


Can Conflicts With Other Software Or Devices Cause The Touchpad To Stop Working?

Conflicts with other software or devices can indeed cause the touchpad to stop working. When multiple programs or devices compete for the same resources, such as input or control, they can interfere with each other’s functionality. 

How Can I Prevent Issues With The HP Touchpad In The Future?

To prevent issues with the HP touchpad in the future, it is recommended that users regularly update their device drivers and software, as outdated versions can often lead to conflicts or reduced functionality.

Additionally, being cautious when downloading and installing new programs, keeping the computer free of malware, and periodically checking for physical damage would also be helpful. 

How Can I Check For Hardware Issues With The HP Touchpad?

To check for hardware issues with the HP touchpad, first, examine the touchpad’s surface for any damage or debris and gently clean the touchpad surface using a microfiber cloth and rubbing alcohol.

You can also test the touchpad’s responsiveness by using the built-in diagnostics tool in the HP Support Assistant software to identify if any hardware issues are present. 


In conclusion, maintaining the performance and addressing any hardware issues with your HP touchpad can be achieved through regular inspection and cleaning and utilizing available tools and resources.

By staying informed and proactive, users can ensure a smooth and efficient experience with their devices.

Troubleshooting issues on time and seeking professional assistance when needed can also help to extend the lifespan and functionality of your HP touchpad.

Ultimately, taking appropriate care of your device will lead to a more enjoyable and problem-free user experience.

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