How To Fix MSI Laptop Camera Not Working Issue?

MSI laptops are known for their high performance and sleek design, but sometimes you might face issues with the camera not working.

Are you having trouble with your MSI laptop camera not functioning properly? Do you often find yourself in virtual meetings with a blank screen? 

A Webcam Test is a process of checking the functionality and quality of a webcam, which is an essential component for video conferencing, online meetings, and live streaming. It involves testing the image and audio output of the webcam.

In this article, we will discuss the causes behind the MSI laptop cameras not functioning and provide some solutions to fix the issue.

Causes Behind MSI Laptop Camera Not Functioning

There can be several causes behind an MSI laptop camera not working. Here are some possible reasons:

1. Disable Camera In Device Manager

Disabling the camera in the device manager can also cause the camera not to function on an MSI laptop.

2. Faulty Camera

 If your camera is physical damage and it may lead to one of the cause

3. Outdated Camera Driver

Outdated camera drivers are not compatible with your device. They may lead to a cause behind your issue.

4. Internal Hardware Issues

If the camera’s inner hardware fails, it might require be repairing or replacement.

5. Malfunctioning Camera App

A malfunctioning camera app can also cause the camera not to function on an MSI laptop.

6. Conflicting Application

Some applications may use the camera and conflict with the camera app, causing it to not work correctly.

7. Outdated Windows

 Sometimes an outdated operating system can also be a cause behind this issue because the outdated Windows version does not support the camera app properly.

How To Fix MSI Laptop Camera Not Operating Issue?

If you are experiencing issues with your MSI laptop camera, here are some steps you can take to fix the problem:

1. Restart MSI Laptop

Restarting your MSI laptop can sometimes help fix camera issues. Here’s how you can do it:

  1. Select “Power” From the “Start menu“.
  2. Click on “Restart.”
  3. Wait for your laptop to restart.

2. Update Camera Drivers

There are two ways to update camera drivers on your MSI laptop: manually and automatically.

1. Manually update camera drivers: 

If there are no available updates or automatic updates do not fix the issue, you may need to manually update your camera driver. 

  1. Type “Device Manager” in the search bar, and then select Device Manager.
  2. Locate “Imaging devices” and click the arrow to expand the list.
  3. Right-click on your camera and select “Update driver.”
  4. Select “Search automatically for updated driver software” and wait for the process to complete.

2. Automatically update camera drivers:

  1. You can use a driver update tool to automatically download and install the latest camera drivers for your MSI laptop.
  2. There are many driver update tools available online, such as Driver Booster, Driver Easy, or Snappy Driver Installer.
  3. Install the tool, and it will scan your system to find the latest camera driver.

3. Uninstall Recently Installed Application

Here are the steps to uninstall a recently installed application on your MSI laptop:

  1. Search for setting in the search bar, and you will get the setting option on your device.
  2. Click on “Apps” or “Apps & features” depending on your version of Windows.
  3. Scroll down to find the recently installed application that you suspect is causing the camera issue.

4. Check For Hardware Issues

Checking for hardware issues involves physically inspecting your MSI laptop’s camera.

  1. Close all applications and shut down your laptop.
  2. Locate the camera on your MSI laptop. It’s usually located at the top of the display panel.
  3. If you notice any damage, take your laptop to an authorized MSI service center or technician to diagnose and fix the issue.
  4. If there is no visible damage, turn on your laptop and check if the camera is working properly.

5. Reinstall Camera Application

To reinstall the camera application on your MSI laptop, follow these steps:

  1. Search for “Settings” from the start menu.
  2. Click “Apps” or “Apps & features” depending on your Windows version.
  3. Press the “Uninstall” button.

6. Reset MSI Laptop To Factory Setting

This is how you can recover your MSI laptop to factory settings:

  1. Search for “Settings” from your laptop’s start menu.
  2. Click “Update & Security.”
  3. Select “Recovery” and
  4. Once a rebuild is complete, restart the camera apps and authenticate that the camera is operational.

7. Enable the Camera From MSI Dragon Centre

To enable the camera from MSI Dragon Centre, please follow the steps below:

  1. Open MSI Dragon Centre on your laptop.
  2. Just on the top menu, tap on “the “System Tuner” icon.
  3. Inside the sub-menu, then choose the “Camera” icon.
  4. Save the changes and exit MSI Dragon Centre.

8. Enable the Camera Using Function Keys

To enable the camera using function keys on an MSI laptop, follow the steps below:

  1. Locate the “Fn” key on your keyboard.
  2. Locate the “F6” or “F10” key, which usually has a camera icon on it.
  3. Press and hold down the “Fn” key.
  4. By simply pressing the F6 or F10 key, you can access the camera.
  5. Release both keys.

9. Update Operating System

Updating your operating system may help to fix the MSI laptop camera not working issue.

For Windows 10:

  1. From the Windows Start menu, you will find”Settings“, select it.
  2. Click on “Update & Security.”
  3. Press the button which is shown on your screen  “Windows Update” in the left-hand menu.
  4. Click on the “Check for updates” button. If updates are available, they will begin downloading automatically.
  5. Wait for the updates to download and install.
  6. Restart your laptop once the updates have been installed.

For Windows 11:

To update the operating system on your MSI laptop running Windows 11, follow these steps:

  1. From the Windows Start menu, you will find”Settings“, select it.
  2. Press the button which is shown on your screen  “Windows Update” in the left-hand menu.
  3. Click on the “Check for updates” button. If updates are available, they will begin downloading automatically.
  4. Wait for the updates to download and install.
  5. Restart your laptop once the updates have been installed. 

What To Do If Above Solutions Do Not Work?

If the above solutions do not work to fix the MSI laptop camera not working issue, here are some additional steps you can take:

  1. Uninstall and reinstall the camera driver.
  2. Restore your laptop’s factory settings.
  3. Contact MSI support for further assistance. If none of the above solutions work, MSI support can help you troubleshoot the issue further or provide a repair or replacement if necessary.
  • MSI Laptop Support Phone Number: 1-888-447-6564.


Can I Use An External Webcam With My MSI Laptop?

Yes, you can use an external webcam with your MSI laptop. Huge numbers of external webcams work with laptops and connect via USB.

However, the majority of today’s webcams are plug-and-play and do not need additional software, although you might need to install drivers for the webcam to function properly.

How Do I Know If My MSI Laptop Camera Has Hardware Issues?

It is possible that your MSI laptop camera is not working properly due to hardware issues. Here are some indicators of a hardware problem to look for:

  1. The camera is physically damaged or broken.
  2. The camera does not at all turn on.
  3. The camera produces poor-quality images or video.
  4. The camera produces distorted images or video.
  5. The camera is not recognized by the operating system.

Can Antivirus Software Cause Conflicts With The MSI Laptop Camera?

Yes, antivirus software can potentially cause conflicts with the MSI laptop camera.

Specific methods or applications, such as the camera app or driver, can be halted by antivirus software, which can protect the camera from working as planned.

Likewise, some antivirus might prevent the camera driver because they believe it to be potentially malicious, which can also lead to problems.

Is It Safe To Reset My MSI Laptop To Its Factory Settings?

Yes, it will be safe, it’s crucial to realize, however, that doing so will reset the laptop to its factory settings and erase all data and settings.

It is advised to back up all crucial data and files to an external drive or cloud storage platform before setting your MSI laptop back to factory settings.


The camera is an essential component of an MSI laptop that helps users communicate with others through video calls or capture images.

Resuming the computer, trying to update the camera drivers, removing newly built apps, checking for hardware problems, reinstalling the camera application, and resetting the MSI laptop to factory defaults are all alternatives for resolving these issues.

You can solve the issue and fix your MSI laptop camera with the help of these fixes.

Leave a Comment