After a couple of days, I turned on my HP laptop. I realized that sound was not working on the Chromebook. I was completely disturbed and felt embarrassed. Then I went through thorough research to find the cause and techniques to solve the issue.
In this article, we are detailing the basic checks that you should do before going for the fixes. Also discussing about the effective fixes to solve the sound not working issue.
Basic Checks
Before we start with the fixing methods, you need to go for a few checks. That will help you to solve the issues very quickly.
Muted Volume
First, you need to check the volume of the Chromebook. Sometimes it can be muted or set as very low by mistakenly. If the volume is muted the sound won’t come out from the system. So you need to confirm that the volume is not muted.
- In the right corner of the taskbar, a “clock” icon will be visible, choose that one.
- Now you can see a menu with a “Speaker” icon. Click on that to confirm that it is not muted. You can slide the volume slider up to the convenient volume.
Incorrect Output Device
Sometimes, you may connect external speakers with the system. In such conditions, you need to confirm that the output device is correctly connected to the system. To confirm that,
- Hit the “Taskbar” icon in the right corner.
- Choose the “left-pointing arrow”.
- Here you need to check that the correct output speaker is chosen or not, under the “Audio settings” menu.
Outdated Software
Outdated software is one of the most important parts when it comes to technical errors like sound not working. So you need to confirm that the system is working with the updated software.
Fix Sound Not Working on Chromebook
Troubleshooting sound issues on your HP laptop running Chromebook? Before fixes, start by checking your Sound with Sound Test for a quick and simple tool.
Restart Chromebook
Restarting the device can fix many technical issues like the Chromebook sound not working properly.
Now restart your Chromebook.
- To access the Power icon, click on the “Clock” icon, that will appear on the taskbar.
- Then, the “Power Menu” will open
- You can select the option “Power off” to turn the system off.
- Now, you can hit the “Power Button” to turn on the Chromebook.
Disconnect And Reconnect External Devices
Normally we use external devices like speakers and headphones that can be either Bluetooth devices or USB devices. If you connect the speaker or headphones through USB cables, you must eject the device from the taskbar and remove the device safely. Then reconnect the device and check whether the sound is working or not.
If you are using a Bluetooth device, then you need to disconnect the device and then reconnect it.
- For that keep your speakers or headphones in “Pairing mode”. This can vary depending on the speaker model. So you can use the manufacturer manual as a support.
- Hit on the “taskbar” button and choose “Bluetooth button” to turn it on.
- Now you need to choose the “Add a new device” option. From the list of available devices, choose your speaker or headphones.
- After the connection process, You need to check that, the “Output” device is set as the speaker that you connected in the “audio settings”.
- After the whole procedure, you need to check whether the sound is working or not.
Adjust Sound Settings
To fix the sound not working on the Chromebook issue, you need to adjust the audio settings. If your sound is not working while using all the websites, the issue will be related to the security settings of the Chromebook
- Open the Chrome browser.
- Hit on the “drop-down” menu icon and choose the “Settings” option.
- On the top left, Under the “Privacy and Security” menu, choose the “Site settings” option.
- Under the “Permission” section, choose “Camera” then click the toggle switch to unblock the “Ask before accessing” option.
- Click back to the site settings menu and choose Microphone right beneath the camera.
- Under the Microphone menu, click the toggle switch to unblock the “Ask before accessing” option.
- Try to switch off the Bluetooth button of the system and finish the procedure again.
If the audio issue is related to specific websites, it should be with the permissions granted to those websites. To fix this issue, open the website of those who are suffering the issue.
- You need to click the “security” icon directly, which will be visible near the URL, and choose the “Site settings” option.
- Under the “Permissions” option, select the “Allow” option for the camera and microphone section.
After the procedure, you need to confirm whether the sound is working or not.
Update Chromebook OS
Outdated software can malfunction. So try to do system software updates regularly.
Sometimes you will receive a notification that an update is available and Restart to Update. If you didn’t see such a notification also you can check for the updation.
- Hit on the taskbar button to access the “Settings” button.
- From the Settings page, Choose the option “About Chrome OS”.
- Here you can select the option “Check for Updates”.
- You will get a notification if any update is available.
- After the whole process, just click Restart.
Powerwash Chromebook
Factory reset is simply meant by powerwash. If we are doing the powerwash, all the saved data on the system’s hard drive will be lost. So Before the reset, copy all the files to an external hard drive or Google Drive to secure the data.
Reset with the advanced settings.
- Hit on the taskbar button to access the “Settings” button.
- From the Settings page, Choose the option “Advanced”.
- Then move downwards to choose the “Reset Settings” option.
- Next, need to choose the “Reset” option under the power wash section
- Now you need to hit the “Restart” option for the verification message.
This process will take a little more time and in between that your system will go for restart a few times. After all these processes you will see that the system is simply like the system you bought from the store. Most probably, the system sound will work normally.
Contact Chromebook Manufacturer Support
If the above-mentioned fixes don’t solve your issue, we recommend you contact the Chromebook manufacturer for the support and best guidance.
FAQs
Why Is There No Sound On My Chromebook Video Player?
Here, first, you need to confirm that the system is not muted.
- In the right corner of the taskbar, a “clock” icon will be visible, choose that one.
- Now you can see a menu with a “Speaker” icon. Click on that to confirm that it is not muted. You can slide the volume slider up to the convenient volume.
Why can’t I hear anything on YouTube on my Chromebook?
Confirm that the volume button of your tube should not be turned off. The device volume should not be muted. If still the sound is not working the audio settings should be having some issues. Then open the youtube.
- You need to click the “security” icon directly, which will be visible near the URL, and choose the “Site settings” option.
- Under the “Permissions” option, select the “Allow” option for the camera and microphone section.
Conclusion
If the sound is not working on the Chromebook, it might be disturbing. If these issues happened due to some basic factors like sound muted mistakenly, the external device connected wrongly or the system is running with outdated software, we can identify it with basic checks. No need to go deeper in terms of technically.
But if the issues are not related to those basic things, then
- Restart your Chromebook.
- You need to disconnect and reconnect the external devices.
- Adjust the audio settings of the Chromebook.
- Update the Chrome OS and powerwash the Chromebook.
