PS4 Won’t Turn Off

We usually hear about issues like the PS4 not turning on or getting turned off frequently. But it is very unusual that the PS4 is not turning off.

Figuring out what’s causing the problem might be a bit confusing, but it’s clear something’s not right with the console. It may be due to any applications, outdated software, or any external drives.

Here we are discussing some fixes that can help you sort out the problem and prevention methods that can avoid this kind of issue in the future.

PS4 Won’t Turn Off

As I noted, the reasons why PS4 won’t turn off are many. But the below-mentioned fixes can fix it.

Wait Some Time

The primary fix that you can give a try is to patiently wait for a long time. This time, we can’t predefine. Because it depends on the number of applications that are running in background. The console will take timings depending on applications.

If this method doesn’t solve your problem, then go for the next solution.

Disconnect External Devices

A disc inside the PS4 can occasionally prevent it from turning off. This problem might be solved by taking it out before turning it off.

Additionally, an unstable USB connection can prevent the PS4 from turning off properly. It can also be beneficial to disconnect any USB accessories before shutting off the PS4.

Turn Off PS4 Holding Power Button 

The next solution is to turn off the console by holding the power button continuously for about 20 seconds. This can help you shut down the console completely.

Sometimes dust accumulation over the power button may prevent the action of the power button. In such cases, clean up the dust and try again to hold the power button down.

Force Close Running Applications

The forced closing of running applications can help prevent the issue. When we try to turn off the console, it won’t turn off due to some apps that are running. So in this condition, force closing is mandatory.

  • On your controller, hold down the PS button while doing so. The screen will show a short menu.
  • At the top, you will see the option to close the application. Select it and press the OK option to execute the closing process.

Check for Software Updates

If the software is outdated, this can also prevent you from properly turning off your console. So do a proper update for the console software.

To update your software, go through the below steps.

Update PS 4 using the settings menu.

  • Open the settings option and go to system software updates.
  • Then hit the update now option.
  • If an update is available, choose next to proceed with the action by accepting the license agreement.

Note: You should not turn off your PS4 or remove the power source during system updates.

Update PS4 in Safe Mode

Updating system software is a better option. It can overcome many simple issues caused by outdated software like sudden shutdown or freezing, not shutting down properly, and so on. 

The updated software will provide you with more features that will help you to utilize the console more comfortably. Always try to do proper updation.

First, make a FAT32-formatted USB flash drive. Please keep in mind that formatting will erase all data, so be sure there is no vital data on the USB drive.

On a Windows PC, you can format a USB flash drive using Disk Management, File Explorer, or Command Prompt.

On Windows

  • The USB flash drive must first be connected to your computer. 
  • Go to file explorer.
  • Right-click your drive in File Explorer.
  • From the list of options, select format, and from the new window, find and select exFAT from the file system by scrolling down the options.
  • Then click on the quick format option.

Note: Before starting this whole process, make sure if any important data is located on that USB, and make a backup for that. Once the format is done, the whole data will be lost.

  • You will get a warning message about the data stored on the USB; select yes from the option to complete the process.
  • All of the drive’s data will be deleted during this operation.

On MacOS

  • Open the disk utility and click on your flash drive.
  • Hit the erase menu.
  • And click the OK button.

Now download the latest version of PS4 on your system. 

  • From the PlayStation website, download the system software.
  • Open File Explorer and your USB disk by pressing Win + E.
  • On your USB drive, make a folder with the name “PS4”.
  • Make a UPDATE folder inside the PS4 folder.
  • Visit the PlayStation website by launching a web browser. On the support page, select the Save link by right-clicking the PS4 console update file button. To save the PS4 UPDATE file, select the UPDATE folder.

To update your PS4 console’s system follow the below steps.

  • Connect the USB drive to your PS4 and turn it off.
  • Safe mode should be enabled on your console.
  • Choose the third option, Safe Mode System Software Update.
  • Click OK after selecting Update from USB Storage Device.
  • Then you must simply wait until the update procedure is completed.

Unplug the AC Power Cord From the Power Outlet

You should avoid unplugging the power cord since this may cause damage to your console. If nothing else works and you still can’t switch off the console, you’re pretty much out of options.

Rebuild The Database

The corrupted database can prevent the console from properly turning off. Therefore, you must recreate the database.

  • Use the PS4’s power button on the front of the console to turn it off.
  • Hold down the power button and wait until there are two beeps. Seven seconds are typically needed for this process.
  • Utilize a USB cable to connect the PS4 controller to the PS4.
  • Pick “Rebuild Database,” the fifth option, from the Safe Side menu.
  • Don’t switch the console off throughout this process, since it may take several hours. Don’t worry; it’s totally common for the screen to go blank.

 That ought to resolve the PS4’s problem of not shutting down.

Initialize Your PS4

This method can help you solve the issues. To initialize your console in safe mode, follow the steps below.

  • To switch off your console, simply press and hold the power button for three seconds. The power indicator flashes briefly before switching off.
  • Press and hold the power button once more after switching off the console.
  • You will hear the first beep when you first click the button, and the second beep will come after seven seconds.
  • Wait for 30 seconds to completely shut off the system. Then press and hold the power button on the system. You will get two beeps with a 5-second gap.
  • After the second beep, release the button. You will get a notification to connect the controller.
  • Connect the controller to the computer using the USB cable, and press the PS button on the controller.
  • On the screen, one list of options will appear. So select the option to initialize PS4.
  • Then hit on the yes option to initialize the PS4.

Initializing PS4 With The Direct Method

Your PS4 system’s default settings have been restored after initialization. It removes all users and their data from the system, as well as all data saved on system storage.

  • Select the Settings option.
  • Then choose Initialization, followed by Initialize PS4.
  • Follow the on-screen directions.

Contact Sony PlayStation Support

If all the above methods don’t solve your issues, it is best to contact a Sony PlayStation expert. He can only clear up your issue. They can direct you to avoid such kinds of issues as well.

They can provide you with better service and warranty according to your warranty period.


Why Won’t My PS4 Turn Off The Blinking White Light?

Because the HDMI cable is a primary source of the white light of death ps4 error, it is a no-brainer to ensure that the cable and connections are watertight. 

Begin by disconnecting the HDMI cable that connects the console to the TV. Examine the cables for any breaks and confirm that the ports are operational.


There are several causes behind the issue, PS4 won’t turn off. Sometimes, the hardware also can be a cause for this. But this can only be identified by the experts and they can only solve the issue.

The above fixes will definitely help you to solve the problem. 

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